I just wanted let you know what great service we received from Therron and the service department on the two issues that we had with our trailer.

When you told us your service doesn’t stop when we leave the lot. You were ABSOLUTELY RIGHT!

THANK YOU SO MUCH!

Morris and Sandra de Vries

Over many years, we have owned many types of RVs. We purchased these rigs from Salmon Arm to Kelowna. In all of this time, we ran into various problems that needed repairs and weren't mentioned in the purchasing process. Through it all, we had a constant supporter in the business and this is rare.

This gentleman fixed, advised and supported us throughout our RV experiences. This gentleman is an unsung hero and we wish to recognize his dedication to not only customer service, but two old gals having a learning circle in RVing.

Thank you Mike Rosman for having our backs over the years and thanks to your crew as well.

Elinor Turrill and Jean Latval

Good Morning
On behalf of Vivienne and myself I would like to pass on my thanks to you and your staff in the way both Vivienne and myself were treated during or purchase. Your staff was very helpful with our questions and we believe all of you went above and beyond when it came to our purchase .Everyone from Gary, Devin Mike and Mike were friendly and went the extra mile in our opinion .Thanks again for making our purchase at Mike Roman RV a great experience. Thanks.

Albert Oliveira

Good day to all.
Thanks to all regarding our purchase of the 2015 Catalina. Our time spent with all of you that helped out was just like old times, "Great". John as always a tenacious can do person with great hands on experience. Thanks Gary for informative and helpful details on extended warranties and RV care program, all good stuff. Adam provided a professional job of explaining the details of the trailer top to bottom. Well done. Condition of the RV on delivery was good thank you to the persons involved with that. BTW ...The awning did have spots on it underneath that I was able to get out. Thanks to Mike for spending time with us in between the sale and delivery process. Capri person Mari did a great job ... Wait time could have been lessened ....to bring in another insurance person as people ahead of us. Always a good time catching up during busy schedules. Parts and Service... Kerry and Bruce Theron are caring and looked after us very well.
Thank you! On survey we would rate our experience a ten.

Doug and Dee

We bought a 36 ft. used Motorhome last summer from Rosman RV. We would definitely recommend Rosman to anyone looking for an RV . They were courteous and addressed any issues we had. In our experience they are the best dealership in the Okanagan. We wouldn't hesitate to buy another unit from them.

Jeanette and Rik Christiansen

Hi Mike Making, thank you for everything you did for us and all the extra efforts to make it work.

The trailer handles perfectly in rough road as well in hi speeds. Its a great design. The instruction hour with your shop Foreman was much appreciated and he did an exceptional and professional job.

Please say thank you to him . Thank you all at Mike Rosman RV Sales for the professional Sale.

Edwin and Anni Klassen

In 2007 we were in the market to buy a new travel trailer. We remember searching different sites and saw Mike Rosman RV and chose them, even though we live 10 hours away and had to do everything by phone. We are so glad we did!!! We called and spoke to John, who we now affectionately call Part-time John and dealt on an Arctic Fox sight unseen and what I like to call "a handshake". We never regretted that move. Since then, we purchased a boat and needed to go into a motor home. Without hesitation, we called Part-time John and had him look out for one. One week later we dealt on one, sight unseen, only pictures, and again, "a handshake". We have to add, they took our travel trailer, sight unseen, as a trade in with the price agreed upon We felt totally at ease doing it this way. The few things that we have found amiss with the motor home, they have stepped up to the plate and fixed them. They go above and beyond to make sure you are satisfied. They even went out of their way to meet us half way to pick up the Motor home. We have no doubt that we will buy through them again and recommend them to everyone. We can't say enough good about this dealership and all the staff, they are wonderful.

Norm & Jenny LeBlanc

We are in the process of moving to Courtenay and we wish to express our appreciation for your excellent service. Since year 2000 we have bought from you one camper, one travel trailer and two motor homes. Problems big and small showed up on all of them but Rosman RV corrected them all to our satisfaction. We hope we can find a RV dealer in the Courtenay area with the same high standers as Rosman RV. Thank you all

Ed & Moira

Hi John, just wanted to thank you for making our purchase of our new Travel Trailer so easy!. Our friends from Swan Lake Motors next door recommended you guys. We absolutely love our new trailer and hope to create many years of memories for our Twins. You and Gary made everything so easy. From having all the paperwork ready when we arrived to save us time to getting everything hooked up and ready to go for our trek back to Grand Forks. Once again thanks to everyone there, you all made it a very simple process. PS, thanks for having the floor plan that we have been looking for for over year!!

Rob & Tamara Ogloff, Grand Forks BC

We are extremely pleased with the service we have received at Rosman's RV Sales. Everyone with whom we had contact was professional, courteous, and helpful. We would definitely recommend this business to anyone looking to buy an RV.

Lorne Cusator
P.S. If there is a star rating, we would give it a 5 out of 5.

Driving past your lot we noticed a 5th Wheel that caught our attention. Upon closer inspection we were thrilled to discover it met what was on our wish list! We had anticipated the exchange of cash for 5th Wheel. What we had not anticipated was the Above Our Expectations SERVICE!

We were shown how everything worked, inside and out. We were provided with confidence that our hitch and truck were adequate for towing. Weight distribution became food for thought! We received a free starter package of necessities and discounts at the Store. All our immediate questions were answered with the assurance that any further questions were welcomed. There were other things that, we hope you will discover for yourself, which made us realize - THEIR SERVICE WAS TRULY OVER THE TOP!

We felt SO CARED FOR that Thank You to ALL the staff is hardly adequate for how we felt as we started our New Adventure!

Ron & Barb Nadrozny

What brought us to the dealership is good sales and service. The staff has been friendly, accommodating, honest and helpful over the years .

Ken and Lynn, Vernon BC

We worked with Heather LaDuke throughout our several visits before choosing our toy hauler, and found her to be knowledgeable, pleasant and very helpful. She and other staff members made our purchase an enjoyable experience.

Doug and Dorothy Campbell

Impressed with the preparedness of every staff member to go the extra mile

Jake and Styn Hoekstra

Having recently purchased our second new Nash trailer from Mike Rosman RV, we were again totally pleased with their customer advice and service. Jeff Rosman made our purchase a smooth and positive experience. The service shop did a fantastic job of preparing our new trailer and explaining how everything works. They simply are the best when it comes to anything RV!

Bob & Diane Read

After many years of RVing, we started our search earlier this year for something different – an RV we could convert to a “cabin” to leave on the beach in Mexico. Thinking of price and value, we searched the western US states and down into Arizona and Texas. We knew precisely what we were looking for. What a surprise when we found an exact fit right at home at Mike Rosman RV. A 1998 Holiday Rambler. Not only did Mike give us a very excellent price, he also assisted with advice and assistance on the many reno’s that we wanted.

Switch out the refrigerator to a home model and sell our used RV fridge; new and varied LED lights; new vinyl flooring; painting; new counters, sinks and faucets; some new cabinetry and sound system; etc. etc. Mike and his wonderful technical crew were very patient to let us hang around the shop so we could do some work ourselves to save on costs and were always helpful with advice and specialized work for items beyond our expertise.

Now we are setup in Mexico. We could not have accomplished our goal without the capable and helpful assistance of the technical crew at Mike Rosman RV and not to forget the patience and knowledge of the parts department crew as we crawled through catalogues looking for stuff. The years of experience of everybody at Mike Rosman RV certainly shows and I would highly recommend Mike Rosman RV to anybody who is looking to purchase an RV or having some work done on their rig. And Mike, as very special thanks to you for orchestrating the whole endeavor. Muchas gracias!

Alan and Lynda

Mike Making, thank you very much for you immediate response. You are really a great support - we never had such a great service from a dealer (car or camper) before.

Sigi

If you are thinking of buying an RV or having your present RV serviced, I recommend you contact Mike Rosman RV in Vernon, BC. I bought a 2006 20' RV recently and can say that I have never had such fabulous service. The RV was priced reasonably and serviced prior to buying. I had a good orientation to the workings of the RV. After a trip to Calgary from Salmon Arm, some paint lifted from the hood. Mike Rosman picked up my RV and took it to Vernon where the hood was painted at less than half of the price that I was quoted locally. I wanted a TV installed. They picked up the TV for me rather than my having to drive to Vernon. They delivered the RV back to me. I will tell my friends about Mike Rosman RV's and go to them for all future servicing needs.

Nan McAdam

We are writing to thank all at Rosman RV for the excellent service and repair on our 5th wheel trailer. However, our appreciation goes well beyond your work.........the warm and personal treatment we received is something you see very little of these days. A very special thank you to Therron and Jacquelyn, they took all the stress and worries off our shoulders, and kept us informed and up to date on the repairs.
To all the Rosman Staff that we have met over the years.........You are to be commended for your personal interest, your caring, and always wanting to make the Camper Happy!!

Many, Many Thanks!! Jim & Gail Summerfelt

We are pleased to have been customers of Mike Rosman RV Sales since year 2000. The purchase of the motor home was the third RV purchased from you. We have been pleased with your products, competitive pricing and your commitment to satisfy the customer. Thank you Jeff for your dedication to obtain a price on the motor home that was satisfactory for us.
We would certainly refer Mike Rosman RV Sales to anyone that would be in the market for an RV.

Ed J

Hello Mike and staff,
We want to thank you so much for the excellent service we received from you when buying our Triple E motor home. We would especially like to thank Jeff in Sales, John for thoroughly going over the RV with us, and Gary in Finance. Your company provided outstanding care and attention and we would definitely buy from you again. We have recommended you to a number of our friends. We’ve had good times with it this summer in the Yukon and Haines, Alaska and are planning more trips in the future.

Thanks again, Albert and Betsy Stinson

Mike,
We have safely arrived in Surrey with the beautiful travel trailer. The trip was long through the Fraser Canyon, and rather interesting due to rain, snow, fog, and massive traffic (all the trucks seem to have avoided the Coquihalla). The Bigfoot tows like a dream - much superior to our xxxxxxx and yyyyyy travel trailers. It rests now in our yard, unhooked in order that I can modify the hitch to the proper height.

The trailer is a beauty! Grant Bilodeau and his men at the Bigfoot factory outdid themselves. Everything is perfect. The care and preparation by you, Josh and the rest of Rosman RV was outstanding. We might be broke now, but we are very happy.

Kind regards, Siegfried F. Stiemer

Good day Rick
Just wanted to drop you a note and let you all know how impressed Jan and I were with the way we were treated as customers and couldn’t be happier the way things turned out. The Westport is in place and looking forward to settling in. Thank you to all the staff and we will recommend you highly.
Thanks again,

Gord Setka

Dear Mike
We would like to take this opportunity to comment on our recent experience, with your staff and dealership, when we purchased a 2005 Itasca Suncruiser motorhome.
We have owned numerous RV's before but never a motorhome so no doubt we had many questions about this mode of travel and various operating procedures. We found that everyone was very helpful and they found out the necessary information requested with respect to this particular unit or motor homing in general. It did not matter whether the staff member was directly involved with the sale of the unit or not, they just volunteered their knowledge if asked a question. No question seemed unreasonable or trivial to them.

When considering the purchase we felt that we were not pressured into making a decision and were given ample time to mull things over. Jean was very pleased that she was given the opportunity to tour the unit and ask questions on on one with John without me present.

When it was time for us to take delivery of the unit we were well informed and instructed on the operation of the various components of the unit. If Kevin was uncertain of how a system operated he did not hessite to contact one of the other technicians to find the correct answer. All the technicians were very forthcoming with any information and tips they had to assist us in an easy operation of the unit. Your service manager was never very far away from what was happening and we felt that this was comforting and not intimidating.

The transfer of ownership of the product and all necessary paper work was handled very efficiently and we were given all the necessary information in a timely manner.

In closing we would like to congratulate the ownership and senior management of Mike Rosman RV Sales on a job well done. You have assembled a superb team of professionals who are willing to go above and beyond to make sure their customers are well informed and educated on the product that they have purchased. We feel that it is like "coming home" when we attend your place of business.

Don and Jean Miskiman

Many thanks to the great team of professionals who helped us with our purchase of a Nash 23D. John Boumeester for his product knowledge, helpful advice, and non pressure approach ; Gary Clark for advice and a thorough explanation of warranties; Melisa (Insurance) for her tact, humour and lightning efficiency and lastly Kevin for great pre delivery instruction on how everything works on both the trailer and truck. We knew right away we were in great hands. Hope to see you down the road!!!

Bob & Diane Read

To the staff at Rosman RV,

It was a pleasure and rewarding experience to purchase our Arctic Fox fifth wheel from Rosman Rv , your honesty and integrity goes far beyond any other RV dealership that my wife and I have visited. You made sure we had the proper vehicle to tow the RV we were looking for which is extremely important. The staff was very friendly and knowledgeable, and if the staff couldn’t answer any question they would find the correct answer in a timely manner. Warranty issues were not a hassle, and were taken care of right away or as soon as parts came in and work was done properly. We would highly recommend your dealership for any RV purchase as we have confidence you will always there giving EXCELLENT CUSTOMER SERVICE in a professional manner. We are very pleased with our purchase and are looking forward to many years of travelling with it.

Jack & Alvina MacMurray

I wanted to commend both the attention to service quality to Jason and the support to making this happen by Grant.

We recently purchased a brand new Bigfoot camper and a few adjustments needed to be made. Jason listened to all of our concerns, personally made the changes and then followed up to ensure we were happy with every single adjustment. Jason also took it upon himself to outfit the camper to meet a disability retrofit without even a hesitation.

The difference that we tested to the maximum at Bigfoot is the attention to detail, Bigfoot management actually listening to the user, the management and staff pride in the handmade workmanship in all their campers. If you can ever visit the plant you can see many the people working with their hands on every unit created.

Both Jason and Grant also listened to user suggestions to improve new units to make this solid Canadian handmade product even tougher. We bought this unit because it can be used in the Canadian north and look forward to testing it out in the northern elements.

Please also thank, your great new addition to your sales staff Jeff, who not only was very professional during the sale however followed up after to see what adjustments needed to be made and then followed up after adjustments were made. Also, to Therien who worked with Bigfoot to help us and did with professionalism and a great sense of humour. Both are great people to work with.

Thank you Grant and Jason from the toughest Canadian customers

CJ

We are very happy with out Tango trailer and the service you have given. We would definitely buy from you again!

Shelley Klassen, Revelstoke BC

Davida and I would like to thank the Sales and Service staff at Mike Rosman RV Sales for making the purchase of our 2012 Nash 23D one of the most pleasurable experiences. We absolutely love our trailer. This was not our first purchase of an RV but we could not have asked for a better experience. We came in because we had heard of the quality of the Nash trailers and had heard of Mike Rosman RV Sales reputation for quality service. Our salesman Mike Making was very knowledgeable about the product and showed us the features and benefits of the Nash 23D. Mike was very helpful and guided us through the whole purchase procedure from financing to the delivery process to arranging for the insurance on our trailer. When the qualified technician had finished the show and tell on our new Nash 23D I felt that Davida would be quite capable and comfortable to take the trailer to the campsite and completely set it up on her own something she had not been comfortable doing with the other RVs we had purchased. Mike Rosman RV Sales has continued to stay in touch with us since our purchase to make sure we have been satisfied with our purchase. The parts department at Mike Rosman RV Sales is phenomenal they have every accessory imaginable to make your camping adventure most enjoyable. We do not hesitate in recommending Mike Rosman RV Sales to any of our friends or family that are looking to be treated fairly and honestly when they are looking for a quality new or used trailer.

Ken and Davida Juker from Lake Country (Winfield)

Hi. This is our third time that we purchased a RV from Rosmans. Our second Arctic Fox 5th. wheel. We are very happy with it. All the Service People were very good. Any Questions we had was answered by Pros. We highly recommend this Dealer.
Yours truly ,

Ed & Rita Jolley

I have been travelling in my Bigfoot 10 out of the last 12 months . I had my unit serviced before my recent trip to Newfoundland at your dealership. I am a happy camper and love my Bigfoot. Leaving in October for six more months! Like Willie Nelson says “On the road again!”

Brian MacDonald

Thank you all for the wonderful service while purchasing our trailer. Everyone was so friendly and helpful. Our time line was very short, only a matter of hours, but with all the great support of everyone at Mike Rosman RV they were able to get us up and going and on our way home.
You are the best, thanks again.

D & K Kalesnikoff

We recently purchased our first "New" RV, a 2012 Nash 17K from Rosman RV. John Bowmeester was extremely helpful and knowledgeable. He took the time to share his knowledge and experience to make sure we got the right trailer and understood every aspect of how to use and maintain our new trailer. Nellie and I would like to thank the entire team at Rosman Rv for making this a rewarding experience. The sales, finance, insurance and delivery personal were great. They installed a Brake controller and set up the equalizer hitch so that we could drive our new trailer home that day. We were shown how every aspect of the trailer functioned as well as how to maintain it. John's honesty and integrity were greatly appreciated. Thanks John!!

Nellie and Andrew

I was so pleased with the way you handled our transaction when we purchased our motor home from your firm this summer. Your salesman, John was friendly; courteous; knowledgeable and most important of all, exerted no pressure to make a quick decision. He laid out the options and management made it possible to give my husband a few days to travel to Vernon to check the unit, as we do not live in area. When completing the transaction we were treated with respect and felt that staff answered all our questions and made us feel secure in our purchase. You did everything possible to make us Happy Campers as we left your premises. Unfortunately to date, we have had other commitments and have not taken it for a trip yet but will do so soon. I tell everyone it makes a very nice ornament in our driveway!! We will recommend Mike Rosman RV sales to anyone we know that is looking for a recreational vehicle.

Sincerely

Adele Seibert

Hi Phil:
Have made trips to the ranch at Princeton; Harrison Hot Springs; Salt Spring Island; Banff and Waterton Lakes; Creston and Penticton. Now I am in Palm Springs for six weeks; then off to Arizona and New Mexico. Will be here until the end of March. I left two weeks ago to get out of that rainy Vancouver weather.
I love the Bigfoot Camper that you sold me and you are right it looks good on my black Chev truck.
It's doing what you said it would and even more.
Stopped at Camper World in Oregon and even replaced the fridge vent cap without falling off the roof. Had hit a tree branch along the way. Mark has been so patient and helpful over the phone to get me up and running. Many many thanks. Your team is awesome. Was outside cleaning this week and it looks brand spanking new. I am really getting the hang of this.
I am really happy with this unit and I again thank you for your help. Still haven't taken it off the truck though. Hope you have a good winter and get some holidays for yourself.
Once again, thanks to all of the staff at Mike Rosman RV.

Regards

Brian MacDonald

To Everyone at Mike Rosman RV
Thank you so much for your terrific customer service. You and your team went above and beyond for us. We love our Brookstone 5th Wheel!

Keep up the exceptional work...

Regards

Mike & Jody North

I'M SORRY THAT I TOOK SO LONG TO GIVE MY TESTIMONIAL IN REGUARD'S TO MY THOUGHT'S OF THE EXCELLENT SERVICE AND CONCIDERATION T RECEIVED FROM YOUR STAFF,MOST IMPORTENTLY FROM THE SALES CONSULTANT WHO PUT HIMSELF 100% IN SHOWING ME THE VARIOUS RV UNIT'S ON YOUR LOT. { TIM HOOPER'S } SOCIAL PLEASENT ATTITUDE ,PUT'S A PERSON AT EASE AND INTRODUCED ME TO THE OTHER PEOPLE INVOLVED IN CONDITIONING THE TRAILER AND EXPLAINING TO ME THE OPERATIONAL FEATURES, AND THEY ALL DID AN EXCEPTIONAL JOB, I WOULD NOT HESITATE TO PURCHAS ANOTHER UNIT FROM MIKE ROSMAN RV.

RESPECTFULLY YOUR'S

Walt Steele

Len and I (Holly) would like to let you know how much we appreciated how well we were treated and the great customer service we had when we purchased our 2011 Coachmen Catalina.

We had a older camper for the last few years and when we wandered onto the lot that day, we were only “browsing” and looking at different floor plans. John was down to earth, friendly and easily explained all the features and service then introduced us to Gary who went over all the warranty and pricing.

That convinced us that we wanted to buy from Rosman RV. No question was too small to have answered and we felt very comfortable.

When we picked up the trailer, everything was ready for us and every little detail from truck weights to insurance was covered. Angela went over everything in the trailer with us... and yes, I know the proper way to put out an awning now!

We would definitely recommend Rosman RV.

Len and Holly Brunner, Falkland, BC

We want to thank the staff, Tim, Adam, Angela and Mark, for the outstanding service provided to us when we brought in our Chaparral Lite 5th wheel this summer.

After six weeks in the 5th wheel in Alberta,Utah,and Nevada we are happy to say Thank You!

Sincerely,

Heather Burles and Gerd Sandrock, Chilliwack BC

We would just like to thank Mike and his staff for the great experience we had at your dealership.

Mike went beyond our expectations with his service. We can't express how much he made us feel important ,and we were so impressed with his kindness and concern for his customers.

We recommend the dealership to everyone.

This is our 4th RV purchased from Mike Rosman RV and it won't be the last!

Sincerely,

Alex and Doreen Cameron, Revelstoke BC

We bought our Arctic Fox Camper from Jacquelyn at Mike Rosman R.V. and we can't describe how happy we are with the camper and the dedicated service we receive from them. We had the opportunity to see and tour the factory in LaGrande, Oregon and the reception there was the same.

Being snowmobilers and with winter camping, we have put our camper through the All Season Test and feel the unit came through with "Five Stars". The staff at Mike Rosman R.V. definitely go beyond good service and make you feel like part of the family.
Thank you Jacquelyn!

From~ The van Tongerens'

To all the Mike Rosman RV service crew,

Thanks for your thoughtfulness, your integrity, your caring and your professional pride. And mostly to Mike himself, who sets the example.

You Mike are few and far between.

With our thanks,

Elinor Turrill and Jean Latval

We have purchased several RV's from Mike Rosman RV because we have always been treated well and we keep coming back.

Wally and Marion Parker

This has to be the best place to buy and service your recreational vehicle whether a motorhome, 5th wheel or trailer. We have purchased several RV’s over the past 18 years and all from Mike Rosman RV Sales. We have also dealt with other dealers but Mike Rosman RV Sales offers the best service we have ever had. Not only do they service your RV but if they need to do repairs they stand by them. We have had alterations done to our various RVs we had in the past and all were done to our complete satisfaction. When Mike Rosman RV Sales started to deal with Arctic Fox from LaGrande, Oregon we started purchasing their products. The best move we ever made. And the last RV we purchased was a 2006 27.5 ft. Arctic Fox and there wasn’t one thing we wanted changed or altered in any way and it had cupboards everywhere which is what we always wanted in the past. If in the future we decide to change our RV we will certainly head out to Mike Rosmans RV Sales where their friendly staff go out of their way to make sure we are happy with our next purchase.

Doug & Betty Christie
Vernon, BC